Privacy Statement

We collect information in the following categories:

We use the information we collect for the following purposes:

• Platform operation: to provide, maintain, operate, and improve the Platform and its features.
• AI operations: to process User Content through AI and machine learning systems to generate outputs and personalized responses within the Platform.
• Account management: to register accounts, process payments, and manage subscriptions.
• Customer support: to respond to inquiries, resolve disputes, and provide technical assistance.
• Analytics and improvement: to analyze usage patterns, conduct research, and improve Platform features and AI model performance.
• Communications: to send transactional messages, service updates, security alerts, and, with your consent, promotional communications.
• Security and compliance: to detect, investigate, and prevent fraud, abuse, and violations of our Terms of Use.
• Legal obligations: to comply with applicable laws, regulations, and legal processes.

For users in the European Economic Area (EEA), the United Kingdom, and other jurisdictions that require a lawful basis for processing personal data, iXzel processes personal data on the following bases:

• Contract performance: processing necessary to provide the Platform and fulfill our obligations under these Terms.
• Legitimate interests: processing for analytics, fraud prevention, security, and improving the Platform, where such interests are not overridden by your fundamental rights.
• Legal obligation: processing necessary to comply with applicable laws and regulatory requirements.
• Consent: where you have provided explicit consent, including for marketing communications and certain cookie uses. Consent may be withdrawn at any time without affecting prior processing.

iXzel does not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, including cloud hosting and infrastructure providers, payment processors (e.g., Stripe), AI infrastructure and large language model providers, email delivery services (Resend), SMS delivery services, analytics and monitoring services, and customer support platforms. All service providers are bound by confidentiality obligations and are contractually prohibited from using your information for purposes other than providing the contracted services.

4.2 Base44 Platform: The Platform is built on the Base44 development platform. Base44 may process certain technical and operational data as a sub-processor in connection with platform hosting and functionality.

4.3 AI Infrastructure Partners: AI Outputs generated by the Platform may be processed by third-party AI model providers. User Content submitted to AI features may be transmitted to such providers subject to their applicable data processing terms.

4.4 Legal Requirements: We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of iXzel, our users, or the public.

4.5 Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

4.6 With Your Consent: We may share information for other purposes with your explicit consent.

5.1 We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Statement, including to provide the Platform, comply with legal obligations, resolve disputes, and enforce agreements.

5.2 Account data is generally retained for the duration of your active account plus a period of up to ninety (90) days following account deletion or termination, after which it is deleted or anonymized.

5.3 User Content may be recoverable for up to one hundred and eighty (180) days following deletion within Platform features, after which it is permanently removed from our active systems. Residual copies in backup systems are purged on a rolling basis consistent with our backup retention schedules.

5.4 Financial and transactional records are retained as required by applicable tax and accounting laws, typically seven (7) years.

5.5 You may request deletion of your personal data at any time, subject to legal retention obligations. See Section 8 for your rights.

6.1 iXzel implements industry-standard technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Encryption of sensitive data at rest.
• Access controls and authentication requirements for internal systems.
• Regular security assessments and monitoring of Platform infrastructure.
• Staff training on data protection and privacy practices.

6.2 No method of electronic transmission or storage is completely secure. While we strive to protect your data, iXzel cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

6.3 In the event of a data breach that is reasonably likely to result in harm to affected individuals, iXzel will provide notice as required by applicable law.

7.1 We use cookies, web beacons, pixel tags, and similar tracking technologies (collectively, "Cookies") on the Platform.

7.2 Types of Cookies we use:

• Essential Cookies: necessary for the Platform to function and cannot be disabled without impairing functionality.
• Analytics Cookies: help us understand how users interact with the Platform, enabling us to improve features and performance.
• Preference Cookies: remember your settings and preferences to personalize your experience.
• Marketing Cookies: used to deliver relevant promotional content, subject to your consent where required by law.

7.3 You may manage Cookie preferences through your browser settings. Disabling certain Cookies may limit Platform functionality.

7.4 For EEA and UK users, non-essential Cookies are deployed only with your prior consent, which can be withdrawn at any time.

Subject to applicable law, you have the following rights regarding your personal data:

• Right of Access: you may request a copy of the personal data we hold about you.
• Right to Rectification: you may request correction of inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): you may request deletion of your personal data, subject to legal retention obligations.
• Right to Data Portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Restrict Processing: you may request that we limit the processing of your personal data in certain circumstances.
• Right to Withdraw Consent: where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us as described in Section 13. We will respond to requests within the timeframes required by applicable law (generally thirty (30) days, with possible extensions).

9.1 California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: the right to know what personal information we collect, use, disclose, and sell.
• Right to Delete: the right to request deletion of personal information, subject to applicable exceptions.
• Right to Correct: the right to request correction of inaccurate personal information.
• Right to Opt-Out: the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising. iXzel does not sell personal information.
• Right to Limit Sensitive Information: the right to limit the use of sensitive personal information to purposes permitted by the CPRA.
• Right to Non-Discrimination: iXzel will not discriminate against you for exercising your CCPA/CPRA rights.

9.2 California residents may submit rights requests by contacting us as described in Section 13. We will verify your identity before processing requests. Authorized agents may submit requests on your behalf with appropriate written authorization.

10.1 The Platform is not directed to children under the age of thirteen (13), and iXzel does not knowingly collect personal information from children under 13.

10.2 If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete such information from our systems.

10.3 If you believe we may have collected information from a child under 13, please contact us immediately at the information provided in Section 13.

10.4 For Platforms that may be used by individuals aged 13 to 17, additional protections apply, including limitations on data sharing and targeted advertising as required by applicable law.

11.1 iXzel is based in the United States. If you are located outside the United States, your personal data may be transferred to and processed in the United States or other countries that may not provide the same level of data protection as your home jurisdiction.

11.2 For transfers of personal data from the EEA, the United Kingdom, or Switzerland to the United States, iXzel relies on appropriate safeguards including Standard Contractual Clauses (SCCs) as approved by the European Commission, UK International Data Transfer Agreements where applicable, and any other lawful transfer mechanism recognized under applicable law.

11.3 You may request additional information about the safeguards in place for international transfers by contacting us as described in Section 13.

12.1 The Platform may contain links to third-party websites and services. This Privacy Statement does not apply to those third-party properties, and iXzel is not responsible for their privacy practices.

12.2 We encourage you to review the privacy policies of any third-party services you access through the Platform.

iXzel Management Group, LLC is the data controller for personal data processed in connection with the Platform.

For privacy-related inquiries, requests, or complaints, please contact:

We will respond to all privacy requests within thirty (30) days, unless a longer response period is permitted by applicable law.

14.1 iXzel reserves the right to update this Privacy Statement at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this statement and, where required by law, by providing additional notice (such as by email or in-Platform notification).

14.2 Your continued use of the Platform after the effective date of any updated Privacy Statement constitutes your acknowledgment of the changes.

This Privacy Statement is governed by the laws of the State of New York, without regard to its conflict of laws principles. Disputes arising under this Privacy Statement are subject to the dispute resolution provisions in the Terms of Use.